Security Services

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Infratec Customer Care and Maintenance Program
CUSTOMER CARE:

For monitored clients we offer our 24 hours a day, seven days per week customer care program at no additional charge.
Customer care offers the following features.

1: TECHNICIAN 24 HOUR ON CALL HELP LINE
2: EXTENDED WARRANTY PERIOD FOR NEW INSTALLS
3: PRIORITY SERVICE OVER NON MONITORED SYSTEMS
4: REDUCED SERVICE CHARGES OUT OF WARRANTY PERIOD
5: REMOTE DOWNLOAD AND SYSTEM PROGRAMMING

ON SITE SERVICE:

Our service department looks after over 3000 installations in South Australia offering prompt on site service. We have four qualified technicians who are employees not contractors. Our comprehensive data base records details relating to your installation including a complete service history from the first day the system was commissioned. Out of business hours we have an on call technician ready to assist our monitored clients over the phone or to attend their site as required.

MAINTENANCE PROGRAM:

Our maintenance program is an option you may select to enhance the operation and benefits of your new or existing security system. The maintenance program includes the following features.

Yearly Maintenance Check:

Once per year a full system maintenance will be performed on your system which includes checking all system termination’s, cleaning of detector optical lenses, cleaning smoke detector PE chamber and housing, load testing and recording of battery voltage, testing of all audible and visual alarm equipment, and testing that all equipment is reporting to our control room.

Back Up Battery Replacement:

We would also replace the main control panel back up battery once every two years as part of the maintenance.
Customer Discounts:

The maintenance program also included discounts on selected services and upgrades to your security system.
The weekly cost of the maintenance program depends on the size of your installation so please contact our office for further details.

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ISSiGuard

ISSiGuard User Guide